To fulfill your order(s), PILLAR partners with trusted third-party courier delivery service. Shipping costs will be the responsibility of the customer. The shipping process within Indonesia usually take to 2-15 business days and 24-48 hours for shipping within JABODETABEK area. Delivery time depends on the location, weather and external conditions. Shipment can be track via the tracking menu on the website or via your confirmation email with the tracking number provided for your tracking.

The shipping rate will be calculated online based on the submitted address and our third-party courier service rate.

Shipping cost is calculated by the distance, remote area, and weigh/dimension of your package. Shipping cost will be calculated automatically by system upon check out process, including insurance fees. You can review before confirming and proceed to payment process.

From time to time we will give free shipping for limited periods of time, please keep updated by signing up on our mailing list.

Order cut off time is 14.00 every working day. Orders received after 14.00 will be processed the following working day. Orders will be processed on working days, Monday – Friday, 09.00 – 16.00 WIB, within 1-2 days after we have received the payment. 

You can review the status of your order on your account page. The confirmation will also be sent to you via email. Item that has been delivered will be marked COMPLETE, and disputed orders that have been solved will be marked as CLOSED.


Please do not hesitate to contact our Customer Service for more information:


Jalan Sisingamaharaja No. 22

Selong, Kebayoran Baru, Jakarta Selatan

+62 822 1111 9689